ItInsightsWorld General Briefing: LATAM Airlines Chooses Quvia for In-Flight Wi-Fi Quality Visibility
At 35,000 feet, an active onboard signal and a passenger-usable connection can diverge. That distinction now sits at the center of an aviation monitoring deal: LATAM Airlines has chosen Quvia’s edge-to-cloud platform to obtain a live, operator-side picture of in-flight connectivity (IFC) conditions, covering aircraft, flights, and routes.
For eeNews Europe readers, the agreement is a reminder that connectivity measurement is no longer limited to whether a link exists. The more difficult question is whether applications behave consistently for people using them, a judgment that requires both network telemetry and service-layer observations.
Separating Signal Presence From Service Behavior
A cabin network can remain technically online while failing to provide a stable experience for every traveler. Because reported performance and perceived service behavior may move independently, Quvia’s platform combines network measurements with Quality of Experience (QoE) data from the application layer.
LATAM’s intended use is diagnostic and comparative: detect trouble points, monitor how performance changes over time, and guide connectivity improvement choices.
Airline Perspective on Control and Insight
“We want onboard connectivity to better meet our passengers’ needs. Working with Quvia will give us greater insight into Wi-Fi performance, help us identify opportunities for improvement, and inform our decisions as we continue to enhance the travel experience,” said Jaime Swett Cornejo, Director of Cabin Interior and IFEC at LATAM Airlines.
“As IFC evolves, airlines have an opportunity to take greater control of the in-flight digital experience,” said Mike Moeller, SVP of Aviation at Quvia.
What Fleet-Level Monitoring Adds
The rollout matches a larger pattern: LATAM is increasing onboard Wi-Fi provision while also investing in cabin modernization and digital service growth.
By comparing IFC results among different aircraft, different flights, and different routes, the airline can assess consistency while its connected cabin footprint expands. An independent measurement view may reduce reliance on performance summaries from individual service providers.
Open Questions in the Disclosure
Quvia’s wider platform also applies AI to adjust connectivity and data movement around operational priorities, but no confirmation was included about LATAM using those optimization features in this contract.
At present, the disclosed objective is measurement clarity: learn how onboard connectivity behaves during real operation, then let that evidence shape later enhancements. No financial terms or implementation schedule were published by either company.